Política de reembolso

It is very important to us to make sure all customers fall in love with their Pink Tool Kit, consequently, if you are not 100% satisfied with your purchase, please email our customer service department at info@laferreterapr.com with your concerns. Your request for a return will be answered within 1-5 business days, and further instructions will be provided. Also, please allow 1-5 business days to process your return upon receipt. 

• All returns must be made within 10 days from the delivery date and each item must be returned in their original condition and original packaging. 
• We do not offer refunds. Once your return request is evaluated and approved, you will receive a store credit in the form of a Gift Card, via e-mail, which can be easily redeemed at checkout in your next order. 
• The client is responsible for all shipping costs. 

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for store credit. 

Any return or exchange that does not meet the above criteria will be sent back to the customer. The customer is responsible for return shipping costs. If the do not cover this charge, the item will NOT be returned. 

Cancellations

Any cancellations of standard orders must be done within 24 hours from time of order to avoid any additional fees or charges. If more than 24 hours have passed and you wish to cancel your order, please refer to our return policies.