Política de envío
SHIPPING OPTIONS
Shipping Charges
Shipping charged are based on order subtotals after all promotions, discounts and/or coupons are applied. Depending on your state and/or zip code, additional taxes on delivery fees may apply.
Sales Tax
Local taxes, if applicable, will be added to your order.
What are the shipping details?
US & PUERTO RICO
The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method that each customer chooses at checkout. Orders are processed Mondays through Fridays, excluding Holidays. Please allow 1-5 business days for orders to be processed. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking details.
We are NOT responsible for lost, stolen or damaged packages.
INTERNATIONAL
International Orders are shipped via USPS Priority Mail International or USPS Priority Mail Express International, depending on what the customer chooses at checkout. With USPS Priority Mail Express International it could take 7 to 21 business days for the package to arrive, depending on the destination or country. With USPS Priority Mail Express International it could take 5 to 8 business days for the package to arrive, depending on the destination country. Your order will include a Customs Declaration number as proof of shipment. This number will help you track your package inside the US and in some selected countries.
We are NOT responsible for lost, stoled or damaged packages.
INCORRECT SHIPPING ADDRESS
The customer is responsible for providing the correct shipping address. If an incorrect shipping address is provided, please contact us immediately in order for us to correct it before processing the order. If the order is processed and shipped to an incorrect address, due to customer negligence, the package will be sent back to our offices and the customer is responsible for providing a correct address as well as responsible for covering return shipping costs. If the customer does not provide a correct shipping address and does not pay for return shipping costs, within 1-5 business days of the package arriving back to our offices, a refund will be issued (excluding the original shipping cost).
DAMAGED PIECES
Each customer has a 10-day window from the delivery date to request a repair or substitution of a damaged piece due to manufacturing issues, with La Ferretera PR making the sole decision on replacement or substitution. Replacement or substitution is not available for orders exceeding the 10-day grace period. Customers are responsible for all shipping fees of a late request.
Allergic reaction claims are subject to evaluation, and La Ferretera PR reserves the right to assess further usage damages. La Ferretera PR does not offer refunds for changes in the appearance of the tools, such as, but not limited to: superficial scratches, discoloration and or oxidation. Customers are advised to consider our Tool Care Guide. Exposure to water can impact the tool’s conditions and is not covered for exchange. By making a purchase, customers are compliant with these terms.
LOST PACKAGES
La Ferretera PR is not responsible for lost packages that have been safely and correctly sent out for delivery to the mail carrier. Any order sent to the incorrect address and lost due to the customer’s negligence, will not receive a store credit or refund. If an order is delivered to a wrong address, the customer is completely responsible for the retrieval and/or location of the package. La Ferretera PR will not interfere or contact residents of the address where the package was sent incorrectly. Although rare, if a package is lost in transit and/or marked as delivered and does not match the location listed, you may file a claim directly with USPS for assistance:
https://www.usps.com/help/missing-mail.htm
La Ferretera PR will NOT make any kind of replacement or refund for lost packages, unless, the order is returned to our headquarters in perfect unused condition.
If an unlikely error occurs in your order, such as receiving fewer pieces or incorrect items, it is crucial to provide evidence of the issue within 24 hours upon delivery for error evaluation. Failing to do so may result in the claim not being considered for evaluation. We take these claims seriously, but it is important to note that any fraudulent claims will be reported to the appropriate agencies for investigation and may be subject to legal action. These terms and conditions ensure a fair evaluation process and protect against misuse or fraudulent claims. By placing an order and accepting these terms and conditions, you acknowledge and agree to comply with the specified procedures for reporting errors or missing items in your order.